Shipping & Delivery

ViaVeta Shipping and Delivery

The orders from ViaVeta which are paid via Credit Card are delivered within 7 business days. The orders which are paid via Wire Transfer/EFT are delivered on the same day after the bank’s confirmation.

The orders from ViaVeta until 3:00 pm are delivered on the same day with ordering depending on service intensity and status of the product stock. (The orders given after 3:00 pm are delivered on the next day)

The shipping company will deliver your order within 1-15 days depending on the distance between your home-workplace and the center.
The orders given on Saturdays-Sundays are delivered on Mondays.

The shipping companies work until 1:00 pm on Saturdays. Hence, please note that the deliveries to your address which are planned to take place on Saturday may be delayed to Mondays

No delivery is made on religious holidays, official holidays and Saturdays/Sundays.

Your orders will be delivered to you with transportation warranty provided by our contracted shipping companies. If you detect any damage, crush, wetness, tear, etc. on the package of your order please request a damage report from the shipping company officer and then return the products.

Immediate reduction/depletion in product stocks may occur if the products in ViaVeta are highly demanded. If any of the products you ordered is out of stock the relevant products will be supplied as soon as possible and the supply period will be notified to you by ViaVeta customer services. If the supply period for the products is not acceptable for you, your payment will be returned to your bank account/credit cards.

Returns & Refunds

Cancellation and Return Conditions

The return and change conditions for the products purchased on viaveta are binded by following requirements and procedures as per the sales agreement signed with the final owner of the product in electronic environment.

Return Conditions

· Returns must be made with the original box/package and invoice.

· The product which is proposed to be returned must be resalable to another consumer of the same nature.

· Return request can be made through return notification by entering new ticket in the Support Desk section on the Customer panel at viaveta by the final owner of the product within 14 days following the date of purchase.

· The response is provided within latest 24 hours for the return notifications made from the support desk.

Non-returnable products

Non-returnable products due to the commencement of service performance and/or impossibility of reselling the product to another consumer with the same quality and quantity after return are listed below.

· Domains

· Consulting and brokerage services

· Technical support services

· Installed or activated E-commerce (Viashop product package) and Real estate software packages (Via estate package).

Return procedure

Viaveta performs the following return procedures within 15 (fifteen) business days following request of the final consumer, subject to the following procedures and rules, provided that the return conditions described above are met for the products which are appropriate for the return request described above.

· For the products returned, the “product price” will be refunded within 15 business days following the return confirmation notification to the Support Desk section on your user panel at viaveta
· Notification will be provided in the Support Desk section on your user panel once the Product Refund transaction is completed.
· Reflection of the payment in your account may vary depending on the transaction periods of the banks.

Withdrawal from return request

Final consumer has the right to withdraw from return request within 48 hours

Last Updated on - 18/08/2019